CANCELLATION AND RETURN CONDITIONS

1. After the BUYER submits a return request, the product to be returned must be sent to the SELLER via the agreed-upon shipping company within 2 business days. If the product is not handed over to the shipping company within this period, a reminder email will be sent to the BUYER. If the BUYER does not return the product within 24 hours after the email is sent, the return request will automatically be canceled.

2. In cases where visible damage, impact, or breakage is detected on the shipping package or product, the BUYER must ensure that the shipping officer prepares a damage report. The shipping officers are responsible for preparing reports for damaged shipments. If the shipping officer does not prepare a document, report, or statement, the BUYER can return the product to the officer without accepting it or inspect it at the shipping branch before accepting it.

To initiate the return process, the BUYER must first select one of the options, "I Received the Product" or "I Did Not Receive the Product," in the delivery email sent by SHOPINEXT. After selecting "I Do Not Approve the Product," the information in the "Return Request Form" must be filled out completely on the redirected page. In this way, your preliminary return request will be completed. After your request is forwarded to the store, the preliminary request will be converted into a return request following the store's review, and the return process will begin. Return requests for products that cannot be returned may be rejected. In such cases, your payment will be transferred to the seller. In this case, the BUYER reserves the right to pursue legal action. If the BUYER does not respond to the delivery email sent by SHOPINEXT within 24 hours, it will be considered that the product is approved by the BUYER. In the case of significant defects, faults, etc., that arise after delivery, the BUYER has the right to exercise all legal rights directly against the SELLER as provided under applicable legislation.

3. According to regulations, a reduction in the value of the product or a reason that makes the return impossible does not prevent the right of withdrawal. However, if the reduction in value or the impossibility of returning the product is due to the fault of the BUYER, the BUYER must compensate the SELLER for the reduction in the product's value or the total value. In this case, the SELLER may seek legal action against the BUYER to recover the damages caused by the reduction in the product's value.

4. Depending on the bank's processes and procedures, it may take an average of 3 days for the refund to appear on credit and debit cards. The refunded product amount will appear as a positive balance in your account. If you paid for the shipping fee along with your order, it will also be refunded. For detailed information on this, it is recommended to contact the bank associated with the card you used for the payment.

5. It is not possible for the BUYER to purchase a different product instead of receiving a refund.

6. Refunds are made as the total amount. The card limit will be restored by the amount refunded. Refunds for payments made in installments are made as a lump sum, but due to bank processes, they may be accounted for over the same number of months as the installments. Therefore, even though the full refund is made at once, it may appear as a positive/negative balance on your account statement during the installment period.